Shipping Policy

At Croire Innovative Paints Private Limited ("Croire Innovative Paints," "we," "us," or "our"), we are committed to providing you with reliable, safe, and timely delivery of your orders. This shipping policy is designed to give you detailed information about our shipping practices, charges, timelines, packaging, and related terms to ensure transparency and high customer satisfaction.

1. Shipping Locations and Restrictions

  • We currently offer shipping throughout India across urban, semi-urban, and rural areas.
  • Due to regulations around flammable and hazardous materials inherent to paint products, all shipments are carried out via road transport only. Air shipping for such products is strictly prohibited.
  • Delivery to P.O. Boxes, APO/FPO addresses, or remote locations with limited vehicle access may not be feasible. We reserve the right to reject such addresses with prior notice.

2. Order Processing Time

  • Orders are processed and prepared for dispatch within 1-3 business days after payment confirmation.
  • Orders placed on weekends, public holidays, or during non-business hours are processed the next working day.
  • Custom or large volume orders may have extended processing timelines which will be communicated at the time of order confirmation.
  • Processing time does not include transit time for delivery.

3. Shipping Methods and Partners

  • We collaborate with reputed logistics and courier companies such as India Post, FedEx, Delhivery, and Blue Dart for parcel shipments.
  • Choice of courier service may vary according to product type, size, weight, and destination.
  • All shipments are tracked and monitored until delivery confirmation.
  • Due to surface-only transport restrictions, aerosol products and certain paints are subject to longer transit times.

4. Shipping Charges and Free Shipping Policy

  • Shipping charges are calculated based on the weight, volume, and delivery location of your order and are displayed at checkout.
  • Occasionally, Croire Innovative Paints offers free standard shipping on orders above a certain minimum purchase amount, as defined during promotional periods.
  • Any customs duties, taxes, or additional fees applicable for special or bulk orders within India are the customer's responsibility.
  • Exact shipping fees, if any, are transparently provided before you finalize your order.

5. Delivery Timeframes

  • Estimated delivery time for standard shipping usually ranges from 5 to 15 business days from dispatch, depending on your location.
  • Delivery times increase for shipments to remote or difficult-to-access areas.
  • During peak seasons (e.g., festivals, sales) or unforeseen circumstances (weather events, transport strikes), delivery delays may occur.
  • We strive to update customers promptly on any delays impacting their order.

6. Order Tracking

  • Once your order is shipped, you will receive a shipment confirmation email containing a tracking number and link.
  • You may monitor your package in real-time on the courier’s website or via our customer support channels.
  • Tracking availability begins once the parcel leaves our warehouse and is picked up by the courier.

7. Packaging Standards and Safety

  • We use robust packaging materials designed to safely transport paints and chemicals, preventing leakage or damage.
  • All paint cans are sealed and cushioned to withstand handling and transportation impacts.
  • Aerosol products are packed adhering strictly to hazardous goods regulations for ground transport.
  • Customers are advised to verify packaging integrity on receipt and report any visible damage immediately.

8. Shipping Delays and Exceptions

  • While we endeavor to meet the estimated delivery times, external factors such as traffic, weather, natural disasters, or transport regulations may cause delays beyond our control.
  • We do not assume responsibility for delayed deliveries caused by incorrect addresses or recipient unavailability.
  • In case of significant delays exceeding 15 business days, please contact our support team to initiate trace investigations or alternate arrangements.

9. Damaged or Lost Shipments

  • Upon receipt, customers must inspect packages for damage or tampering.
  • Report defective, damaged, or missing shipments within 24 hours via support@croirepaints.com with photographs and order details.
  • Approved claims may be eligible for replacement shipments or refunds as per our Returns and Refund Policy.
  • Unreported issues detected after 24 hours may not be eligible for resolution.

10. Risk of Loss and Title Transfer

  • Risk transfers to the customer upon delivery of goods to the shipping address or designated carrier.
  • Title ownership of the products passes upon full payment and delivery confirmation.

11. International Shipping Policy

  • Currently, Croire Innovative Paints does not support international shipping for any product.
  • For inquiries regarding export or bulk commercial orders outside India, please contact [Email].

12. Customer Responsibilities

  • Provide accurate shipping and contact information at order placement.
  • Be available to receive and sign for deliveries to avoid failed attempts.
  • Report any shipping issues promptly to enable speedy resolution.

13. Contact for Shipping Queries and Complaints

For support regarding shipment status, delays, or complaints, please contact:

Email: info@croirepaints.com

Phone: +91-9731988999

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Address: Croire Innovative Paints Pvt.Ltd, 155/2, Bettanapalya-Ramohalli Rd, Bhimanakuppe, Bheemanakuppe, Bengaluru, Karnataka - 560074

14. Policy Updates

Croire Innovative Paints reserves the right to update or modify this shipping policy as required. All changes will be posted on this page with an updated effective date.